AIDAN Reduces Post-Covid Patient Attrition for COMPASS Healthcare

Legacy of Care Meets Modern Innovation

Since 1908, COMPASS Family & Community Services has been a cornerstone of community health in Ohio’s Mahoning and Trumbull Counties, serving patients from infancy through their senior years. When COVID-19 threatened to disrupt their century-long mission, they turned to AIDAN for an innovative solution.

The Challenge

During the post-COVID landscape, COMPASS faced critical challenges:

  • Increased demand for mental health services while treatment volumes dropped
  • Difficulty maintaining patient engagement during transition to telehealth
  • Rising patient attrition rates threatening continuity of care
  • Complex transition between in-office and virtual care models
  • Need to adapt traditional engagement methods for a digital-first world

The AIDAN Solution

AIDAN Engage provided a sophisticated patient engagement platform that:

  • Analyzes Electronic Health Record data to identify at-risk patients
  • Generates AI-powered recommendations for patient outreach
  • Enables clinical staff review of recommendations
  • Automatically sends personalized text messages with scheduling options
  • Creates a seamless patient scheduling experience

Remarkable Results

  • 24.5% reduction in patient attrition
  • Over 20% of contacted patients responded and maintained appointments
  • Significant reduction in treatment gaps
  • Improved continuity of care for at-risk patients

“The beauty of AIDAN’s system is its precision. We’re not just broadly reaching out to patients – we’re identifying exactly who needs attention and when. Our staff can review AI-powered recommendations and approve outreach with a single click. This has transformed our workflow and allowed us to focus more time on direct patient care.”

– COMPASS Family & Community Services

“As someone who witnessed our transition through COVID-19, I can say that AIDAN was instrumental in maintaining continuity of care. With over 20% of contacted patients responding and keeping their appointments, we’ve seen a remarkable improvement in treatment adherence. The system pays for itself in both better patient outcomes and operational efficiency.”

– COMPASS Family & Community Services

“AIDAN has revolutionized how we keep our patients engaged in their treatment journey. The automated outreach system helped us reduce patient attrition by 24.5% – that’s hundreds of vulnerable community members staying connected to the care they need. In behavioral health, consistency is crucial, and AIDAN helps us deliver exactly that.”

 – COMPASS Family & Community Services

What we are seeing

Our focus is to reduce patient attrition, to keep patients in care, that need care and to proactively reach out to patients at risk of leaving.

Over 20% of patients responded and kept future appointments. These are patients who would have been lost to attrition or had significant gaps in their treatment.

The treatment plan for patients is radically different from observed behavior – patient engagement is a big factor in influencing patient attrition.

A new way going forward

Partnering with patients is essential in the behavioral health fight. By engaging patients with systematic and proactive outreach we can keep patients in the care they need and dampen the impact of Covid-19. AIDAN provides actionable intelligence that health centers like Compass Family & Community Services can act on.

Ready to reduce patient attrition and enhance your behavioral health services?

Let AIDAN help you:

  • Reduce patient attrition rates
  • Improve treatment continuity
  • Enhance patient engagement
  • Streamline scheduling processes

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